General terms & conditions Macro Organics, for delivery and sales
a) ORDERS AND ORDER CONFIRMATIONS
Minimum order amount is Rs.1500, an order confirmation for the products will be emailed to you or either communicated to you by phone. Any orders that may require modification can be requested by a customer; keeping the estimated time in mind for fulfillment.
In case of no communication, it is the sole responsibility of the order placer to contact a support member.
b) DELIVERY AND RETURNS
Order delivery estimated time may vary depending on the location and the time it takes to fulfill .
Damaged or stale products must be checked at the time of delivery or the supplier will take no responsibility once the order has been delivered.
Returns will not be made on the same day, if approved.
c) DELAYS AND CANCELLATION
Delays may occur in case of no availability, weather conditions or any natural cause.
In case of no availability or delivery location, the order may be cancelled and will be communicated to the customer.
No orders will be cancelled once confirmed by the customer.
d) LOCAL PICKUP AND FARM VISITS
A customer can pickup an order locally from the farm, free of any additional charges upon confirmation and at suggested time.
All our customers are welcome to visit the farm during the working hours but must seek permission to enter the premises.
All cash on delivery orders must be paid by cash and it is the customer’s responsibility to provide the actual amount (delivery man may not have any change for cash handy).
All bank transferred amount orders will be delivered after the confirmation of receipt from the bank.
Customers may request a Visa or Mastercard payment for cash on delivery orders by phone (may not be available).
f) PERSONAL INFORMATION
We will retain the customer’s personal information such as name, phone number, address, email etc.
No personal information such as bank account, debit or credit card number will be stored at any time.